FAQ's

Botnia offers minimalist, comfortable everyday wear designed for modern simplicity using premium natural fabrics like cotton and linen blends for breathability and durability.

We stock XS to XXL for men and women. Check our detailed size charts on product pages—measure your favorite fitting garment and compare bust/waist/hip measurements.

Our pieces use 100% natural fibers such as organic cotton, linen, and modal for softness & all-day comfort.

Standard delivery takes 2-4 working days to reach all metros and tier 1 cities. Some pin codes might take additional time. We dispatch orders within 24 hours.

(Orders placed on Saturday post 5 PM are dispatched on the following Monday or next working day).

Yes, we offer free shipping across India for all prepaid orders. For COD orders, an additional COD fee of Rs 149 is applicable.

Once shipped, you'll receive a tracking link via email and WhatsApp.

Alternatively, you can track via “Track my order” panel on our website.

We accept all major cards, UPI (PhonePe, Google Pay), net banking, wallets (Paytm), EMI options via Razorpay, and Cash on Delivery (COD) for select areas (COD fee: Rs 149).

Yes, you can cancel an order within 24 hours of placing one. Mail us at hello.botnia@gmail.com as soon as possible and we'll attempt a cancellation before dispatch.

In case of delay, please write to us at hello.botnia@gmail.com and we'll assist you immediately.

Items purchased from Botnia are eligible for return/exchanges if returned within 7 days of delivery. We offer hassle-free returns and exchanges from the date of delivery, plus an additional 5-7 days for the returned product(s) to reach us.

Follow these steps:

• Step 1: Maintain good condition - items must be returned unused, unwashed, unworn with all original tags attached in the same packaging as delivered
• Step 2: Raise a return/exchange request from our returns portal at https://www.botnia.in/apps/ecoreturns
• Step 3: Our team schedules a reverse pickup within 24 hours. For size exchanges, we ship the new size in parallel

Yes, if in stock. Process through your account or email us with photos within 7 days. We're happy to replace it with a different size if needed for a size exchange.

We offer reverse pick-up services. A reverse shipment fee of Rs 99 will be charged at the time of return/exchange per order, regardless of the number of items. This means even if your order contains multiple items, only a single deduction of Rs 99 will be made for the entire order, not on each individual clothing item.

The following items cannot be returned:

• Items purchased on sale/clearance/pre-applied discounts/bundle discounts (final sale items). However, we're happy to replace with a different size if needed
• Custom prepared products
• Items on CRED sale - No return/exchange allowed

Only store credits are issued in case of refunds. COD orders are only eligible for exchanges, not refunds. All refunds are processed to the original payment method for prepaid orders. Items returned using discount codes can still be returned as full-priced or discounted products.

Please mail us at hello.botnia@gmail.com within 24 hours of receiving the goods to raise a request against wrong/damaged orders. Send us:

1. Your order ID
2. A photo of your received order
3. Please state in detail the problem at hand

Our team will proactively arrange a reverse pick up and send out a new fresh product. Items should be unworn, unwashed with all tags attached and in the same condition as delivered to be eligible for return against damaged/wrong goods.

For all second-time shippers (i.e., those being processed for re-shipping), you can alternatively choose to self-ship/arrange pickups from your end. A reverse shipping fee of Rs 99 needs to be processed to raise an exchange request for such items.

All items must be in their original condition:

• Unworn and unused with the tag, labels and in the same packing
• Items must not be washed or altered
• Original packaging intact

Machine wash cold on gentle cycle, inside out. Hang dry to maintain fabric quality—avoid bleach or dry cleaning.